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PRIVACY POLICY

RAILWAY HOTEL PAKENHAM

Last updated: 01/05//2026


1. WHO WE ARE
Railway Hotel Pakenham (“we”, “us”, “our”) is located at:
153 Main Street
Pakenham VIC 3810
Australia

 

We operate a licensed venue including hospitality services, functions, memberships, and digital platforms.


2. WHAT INFORMATION WE COLLECT
We may collect personal information including, but not limited to:

  • Personal details

  • Names

  • Phone numbers

  • Email addresses

  • Postal addresses

  • Bookings & enquiries

  • Function enquiries

  • Reservations

  • Customer notes or requests

  • Marketing & engagement

  • Email subscriptions

  • Competition entries

  • Feedback and reviews

  • Transactions

  • Billing details (processed via third party providers)

  • Purchase history

  • Website & device data

  • IP address

  • Browser type

  • Device information

  • Website usage behaviour

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3. VENUE OPERATIONS & COMPLIANCE
We may collect and use certain information for operational and compliance purposes, including:

  • CCTV and surveillance footage within public areas

  • Incident reporting where required

  • Compliance with applicable liquor licensing and venue regulations


Where wagering services (such as TAB facilities) are available, some information may be handled in accordance with the relevant service provider’s requirements.


4. HOW WE COLLECT INFORMATION
We collect information when you:

  • Visit our website

  • Make a booking or enquiry

  • Enter competitions or promotions

  • Subscribe to marketing communications

  • Interact with us on social media

  • Attend our venue, including via CCTV systems

 

We may also collect information from third parties including booking platforms, marketing providers, and analytics services.


5. HOW WE USE YOUR INFORMATION
We use your information to:

  • Manage bookings and enquiries

  • Communicate with you

  • Send marketing and promotional content

  • Administer competitions and events

  • Improve our services and customer experience

  • Maintain safety and security

  • Comply with legal and regulatory obligations


6. MARKETING, ADS & TRACKING
We use marketing and tracking tools including:

  • Facebook and Instagram (Meta)

  • Google services including Google Analytics

  • Website tracking tools and pixels

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We may send you marketing communications, including emails and promotional offers related to our venue, events, and services.
You may opt out at any time via the unsubscribe link or by contacting us directly.


7. COOKIES & ANALYTICS
We use cookies and similar technologies to:

  • Ensure the website functions correctly

  • Understand user behaviour

  • Improve performance

  • Deliver targeted advertising

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You can disable cookies through your browser settings.


8. DISCLOSURE & OVERSEAS DATA TRANSFERS
We may share your information with:

  • Booking platforms

  • Email marketing providers

  • Payment processors

  • IT and website providers

  • Advertising and analytics platforms

  • Regulatory authorities where required

​

Some providers may store or process data outside Australia. We do not sell your personal information.


9. DATA SECURITY
We take reasonable steps to protect your personal information. However, no system is completely secure and transmission is at your own risk.

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10. DATA RETENTION
We retain personal information only as long as necessary for:

  • Business operations

  • Legal obligations

  • Operational requirements

 

11. YOUR RIGHTS
You may:

  • Request access to your personal information

  • Request corrections

  • Opt out of marketing communications

  • Request deletion where applicable


Where lawful and practicable, you may choose to remain anonymous or use a pseudonym.


12. CHILDREN
We do not knowingly collect personal information from individuals under 18 except where required for lawful purposes.

 

13. COMPLAINTS
If you have a privacy concern, please contact us. We aim to respond within a reasonable timeframe.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

 

14. CONTACT
Email: admin@railwayhotelpakenham.com.au

 

Railway Hotel Pakenham
153 Main Street
Pakenham, 3810, VIC

 

15. LEGAL
We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles

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16. UPDATES

We may update this policy from time to time. The latest version will always be available on our website.

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